Refund policy

10 - Day Return Policy:
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return:
Your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return:
Contact us at info@bbooties.eu If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, such as custom products (including special orders or personalized items), sale items, or gift cards.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bbooties.eu

Return Shipping:
You are responsible for the cost of return shipping. Please ensure the item is returned securely packaged to avoid damage in transit.

Privacy:
We handle all return-related data in accordance with our privacy policy to ensure your information is protected.

Policy Updates:
This return policy is subject to change without notice. Please check our website for the most current version.

Make sure the email address provided is accurate and monitored regularly to handle return requests effectively.